Return Policy
We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward return and exchange policy:
Returns
You may return your item(s) within 28 days from the date you received them for a refund. Items must be returned in their original condition, unworn, unwashed, and with all tags attached. Please ensure that you have proof of purchase when making a return. Refunds will be processed to the original payment method.
Exchanges
Exchanges can be made within 28 days from the date you received your item(s). If you would like a different size or product, please ensure that the original item is returned in its original condition. Once received, we will process the exchange as quickly as possible, subject to stock availability.
How to Return or Exchange
- Contact our customer support team [hello@shonenthreads.com] to initiate the process and receive further instructions.
- Pack the item(s) securely in the original packaging, if possible, and include your receipt.
- Return the package to the specified address using your preferred shipping method. Please note, return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
Important Notes:
- Sale or promotional items may be subject to different terms.
- Original shipping costs are non-refundable unless the item was damaged or incorrect.
If you have any questions about our return or exchange policy, please reach out to our customer service team. We're here to help!